CASE 01 · CONSUMER HARDWARE · ANONYMISED
From manual planning to one connected operating flow.
Three disconnected systems, nine months, weekly KPIs against a 12-week pre-engagement baseline. Client identity redacted. Numbers real.
Read the caseWe win when you win.
Your product outgrew the systems underneath it.
Skandor is a senior team that has shipped enterprise-grade products. We find where product, systems and operations stopped working as one, fix it with one accountable team, and stay until your people run it. Fees tied to a measured baseline.
Operating partner for growth-stage product companies · Senior practitioners only · New York · Engagements worldwide
SKANDOR · OPERATING VIEW
Illustrative view · not client data
Demand
forecast vs. actual
ON TRACK
Plan
S&OP cycle
WEEKLY
Build
release train
CONSTRAINT
Fulfil
order exceptions
IMPROVING
AI
Constraint detected between Plan and Build
Release cadence is gated by a manual BOM handoff. Diagnostic recommends: one shared item master, automated change orders.
−50%launch lead time
−35%order exceptions
9 moto hardened ops
launch lead time
order exceptions across planning, procurement and fulfilment
client revenue, nine-month engagement
Four capabilities, one team
Everything between the roadmap and the loading dock.
Each tile is a capability we own end to end, with a named lead on the engagement. No handoff between a strategy team and a delivery team, because there is one team.
Illustrative
ALIGN
SHAPE
BUILD
LAUNCH & SCALE
OPTIMIZE & REINVENT
Diagnostic report · target operating model · funded 90-day plan
Strategy & Transformation
Diagnosis, target operating model, a funded 90-day plan. Outcomes agreed before anything is built.
Illustrative
Which orders are at risk of missing the launch window?
14 orders. Root cause: two SKUs waiting on a supplier ETA that was never confirmed in the plan.
source: ERP · supplier feed · 2 min ago
LLM, RAG and agentic workflows in production, with governance
AI & Product
LLM, retrieval and agentic workflows in production, with the governance that lets a company use them safely.
Illustrative
Qualified pipeline
Proposals
Won · cycle −40%
Positioning, launch plan, commercial dashboard
Go-to-Market
Positioning, launch and a commercial dashboard leadership actually uses.
Illustrative
DemandPlanProcureBuildFulfil
One connected planning-to-fulfilment flow
Operations & Resilience
One connected planning-to-fulfilment flow, hardened while the business keeps running.
The problem we exist for
Most product problems are system problems.
Each vendor delivers something. The outcome lives in the handoffs between them, and nobody owns it. Select a vendor to see where the gap opens.
Owns the outcome across all four. One team diagnoses the whole flow, builds the constraint, and stays through handover.
How an engagement runs
Diagnose the whole flow. Build the constraint. Stay through handover.
Three stages, one team, one measure of success agreed before anything is built. They map onto the five phases on the Approach page: Diagnose is Align and Shape, Build is Build, Operationalise is Launch & Scale and Optimize & Reinvent.
STAGE 01
Diagnose
Two weeks inside your operation: demand, product, systems, fulfilment. We name the largest constraints and agree the measure of the win. Fixed fee. You keep the plan either way.
Constraint mapBaseline90-day plan
STAGE 02
Build
One accountable team across product, AI, systems and operations. Weekly demos against the agreed measures.
Weekly demoShared item masterAutomated handoffs
STAGE 03
Operationalise
Your people run it before we leave. Documentation, training and a measured post-engagement window so the numbers hold.
RunbooksTraining12-week measurement
We build our own products too
Sukham: one calm operating flow for the everyday clinic.
An in-house venture, not a client engagement. A clickable prototype for small Indian OPD clinics: simulated ABHA intake, consultation, bilingual e-prescriptions, GST and UPI billing, WhatsApp reminders, a consented patient record. A source-linked patient context model is the next phase.
Interactive prototypeSimulated integrationsAI context layer in R&D
View the product story sukham.clinic / queue · simulatedIllustrative
TODAY · 4 ACTIVE
Anita R. · 34
IN ROOMABHA verified · follow-up · BP review
Suresh K. · 61
WAITING 6mPre-visit brief ready · 2 missing labs flagged
Meera P. · 28
WAITING 11mNew patient · intake complete
Rx · Anita R.
DRAFTBilingual e-prescription drafted · clinician to confirm
Try the diagnostic
Where does your operation stand? Three questions, thirty seconds.
A provisional read, computed here, no email needed. The full eight-question Resilience Score and a senior-reviewed scorecard are one click further.
YOUR ANSWERS
Answer 3 more questions to see your provisional band.
0 OF 3 ANSWERED
Each answer is 0 to 3 points, no weighting, no black box. Your provisional band appears as soon as all three are answered.
How we staff your engagement
One senior team, built for the technical fit your problem needs.
Every Skandor engagement is staffed by senior practitioners who have shipped enterprise-grade products. No juniors, no handoffs between a strategy team and a delivery team. You meet the people who will do the work on the diagnostic call, and they stay through handover.
ENGAGEMENT LEAD
Senior partner
Owns the diagnostic, the plan and the outcome. In the first call and at handover.
PER ENGAGEMENT
Product lead
Scope, roadmap and the definition of done with your product team.
PER ENGAGEMENT
AI & data engineer
Models, retrieval and the data that feeds them. In production, not in demos.
PER ENGAGEMENT
Systems architect
Integrations across ERP, CRM, commerce and partner APIs.
PER ENGAGEMENT
Operations lead
Planning, fulfilment and the handover to your people.
WHERE OUR PEOPLE HAVE SHIPPED
- An LLM identity platform serving over a million users in a regulated market
- The programme office for a $10M, five-country SAP S/4HANA and IBP transformation
- An ERP replacement and partner-API platform on a manufacturing floor
- A consumer-hardware planning-to-fulfilment rebuild, measured against a 12-week baseline
- An adaptive-learning platform scaled from 2K to 100K users
WHAT EVERY CLIENT CAN HOLD US TO
- Senior only. The people in the first call are the people who build.
- Outcomes, not deliverables. Fees tied to a measured baseline.
- Confidential by default. Every engagement under NDA; references on request.
- Your data stays in your systems. We build alongside your team, not around it.
Start here
We win when you win.
A 30-minute diagnostic call with a senior partner. No scope, no pitch. You leave with a clear read on where the constraint is, whether or not you work with us.
Book on the calendar →Replies within one business day. Confidential by default.
Before you ask